Support
Pleione is made by one developer at Merope, in the open. Here is the fastest way to an answer.
Before you write
- No channels? Pleione comes without any. Add your provider's Xtream account or M3U playlist in Settings › Sources; the setup guide walks through it.
- A channel will not play? Check that it plays in another app with the same account: most playback problems are the stream's. In Settings › Sources, Live stream format switches an Xtream account between TS and HLS, which some providers handle differently.
- The guide is empty or off by an hour? Add a guide in Settings › Program Guide, or use EPG time correction there.
- Movies and Series are missing? They need an Xtream account; M3U playlists have Live only.
- Forgot the parental PIN? It cannot be recovered: Settings › Data Management › Reset App removes it, along with your sources and other data.
Report a bug or ask for a feature
Open an issue on GitHub. Say which TV model and webOS or Tizen version you have (both are in the TV's own settings), which version of Pleione (Settings › Data Management, at the bottom), what you did, and what happened. Please leave out your provider's address, username and password, and any channel names: they are not needed to find a bug.
Contact
We cannot help with a provider's service, subscriptions or content: Pleione is not affiliated with any provider, and ships no content of its own.